Billing and Revenue Management for Call Centers
Subscription plans, usage-based billing, CDR mediation, invoicing, and automated payment collection. Everything a call center needs to charge and manage revenue, in one platform.
What Call Center Billing Involves
Call center monetization covers more than invoicing. It's about rating actual consumption, managing plans, and keeping revenue flowing without manual intervention
Call Center Billing refers to rating and charging users based on their actual consumption of call center services. Covering plan fees, live reception, chat, active response, call relaying, and more. These services are used across technical support, sales support, and a wide range of business functions.
Call center services are applicable across virtually every industry. More and more companies rely on call centers to outsource departments. Call centers fall under the broader umbrella of BPO (Business Process Outsourcing) . Though not all BPO entities are call centers. This distinction matters for billing: EarnBill handles the billing and monetization requirements that are specific to call center businesses.
Call Center Billing Features with EarnBill
A call center makes a variety of plans available to its customers. Billed on fixed subscriptions, usage consumption, or a combination of both. EarnBill covers all of it.
Billing Plans
Call center offerings typically involve prepaid subscriptions. Users can sign up for a free trial. EarnBill stores tokenized payment instruments during sign-up and charges automatically when the trial period completes. Users can opt out at the end of the trial.
Plans charge periodic subscription fees with included usage and bundled toll-free numbers. Additional numbers are charged as extras. EarnBill's plans, bundles, and pricing models make this setup straightforward.
Recurring Billing
EarnBill allows businesses to charge plans with monthly, quarterly, and annual frequencies. Its billing core supports daily billing with monthly anniversary billing cycles. Spreading customer bills across the month for steady revenue generation rather than concentrating it on one or two days. This directly supports a healthier cash flow position.
Billing Mediation
Inbound Call Answering, Chat, Call Relays, and similar services need to be measured for consumption and charged accordingly. The underlying telecom switch generates CDRs (Call Data Records) , EarnBill processes these directly.
EarnBill accepts different CDR formats, identifies the account and service, and charges with a rated call based on the pricing model in EarnBill. This billing mediation feature is enterprise-grade and can scale to process millions of CDRs for a call center.
Invoicing
EarnBill's bill run job generates accurate invoices that include rated consumption charges, subscription fees, credit and debit adjustments, and taxes calculated per the country of implementation. Invoices can be sent as paper bills or by email as e-bills, both are supported out of the box.
Payment Collection
EarnBill supports recurring payment instruments. Credit cards and bank accounts, in a tokenized mode. This allows businesses to collect recurring payments securely, meeting all relevant security compliance requirements without manual follow-up on each billing cycle.
Dunning Notifications
EarnBill's ageing job tracks debts on customer accounts and changes account status based on business-driven configuration. Moving from active to due, to overdue, to suspension warning, to suspended. At each stage, dunning notifications are sent automatically to customers, reducing manual chasing and minimising bad debt.
Data Migrations
EarnBill provides data migration utilities and APIs to migrate customer accounts, orders, services, credits, debit adjustments, invoices, payments, and balances from your legacy platform. Switching to EarnBill doesn't mean starting from scratch, your data comes with you.
EarnBill is a complete solution, a platform that gives you the flexibility to start your call center business small and grow it big using the same platform, scaling seamlessly as your customer base and transaction volume grow. Think Call Center Billing Software, think EarnBill.
Real-World Implementation
See how EarnBill has been put to work in a live call center environment
Ready to Transform Your Call Center Billing?
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