14+ Years of Telecom Monetization Expertise
We did not start writing about telecom billing last year. Our team has been building, launching and running billing for operators since 2012.
The short version
EarnBill's engineering team has worked on telecom billing since 2012, first as the core engineering team behind Enterprise jBilling and now on EarnBill. That work covers 9 telecom operators across 8 countries, including MVNOs, ISPs, a triple-play provider, a B2B telecom VAS provider and an enterprise voice provider, with more than 10 billion CDRs rated in production.
Where the experience comes from
Sarathi Softech, the company behind EarnBill, was founded in 2010. From 2012 we were the engineering team that wrote the code, shipped the releases and ran the enterprise deployments of Enterprise jBilling, the billing platform now owned by AppDirect. We were never a reseller. When something broke in an operator's billing, it was our engineers who fixed it.
EarnBill is what that platform became after a decade of telecom projects: the same rating and mediation core, with the pieces operators kept asking for built in, such as an online charging system with Diameter and RADIUS, N-level account hierarchy and multi-brand billing on one instance.
Telecom deployments on the record
Nine of the operators we have taken live are telecom businesses. Most customers are under NDA, so we list them by country and type. Names are shared once an NDA is signed.
| Country | Operator type | Year | What we built |
|---|---|---|---|
| Australia | MVNO | 2020 | Postpaid billing for 4 brands on one platform, 12 mediation formats, CRM integration. Case study |
| Australia | MVNO, NBN and broadband | 2017 | Prepaid subscription billing, invoicing and payment collection. |
| Yemen | ISP, prepaid mobile data (AdenNet) | 2022 | On-premise real-time OCS answering millions of balance checks a day. Case study |
| US, UK, Singapore | B2B telecom VAS | 2016 | Multi-line mobile app billing with CDR and interconnect mediation. Case study |
| Gibraltar | Triple-play | 2019 | Convergent TV, internet and phone billing with set-top box provisioning. |
| Jamaica | ISP reseller (Effects360) | 2024 | Automated ISP billing with zero-touch provisioning, proration and 5-step dunning. Case study |
| Canada | ISP | 2016 | ISP billing, subscription management and customer operations. |
| New Zealand | Fibre infrastructure provider | 2015 | Subscription billing for network services sold to ISPs. |
| United Kingdom | Enterprise voice | 2018 | Usage-based billing for enterprise voice services. |
The full list, including our cloud, media and government work, is in the customer registry.
What the numbers look like in production
Demo numbers are easy. These come from systems that bill real subscribers every month.
Australian MVNO
225K subscribers and about 10 million CDRs a day. Three brands went live in the first year, a fourth followed, and the business grew revenue by more than 100% over three years on the same platform.
B2B telecom VAS provider, US, UK and Singapore
5K business subscribers, 3 sub-entities in 3 countries and around 50K CDRs a day. Automating proration, mediation and department-level invoicing cut the client's billing operations work by 80%.
AdenNet, Yemen
A government-run ISP that moved prepaid mobile data off a cloud billing system that kept timing out. The on-premise EarnBill OCS now handles millions of balance checks a day with millisecond response times.
What this work taught us
- Mediation is where revenue quietly leaks. Carrier files change without notice: a new column, a different timestamp format, a file that arrives twice. We build mediation to hold and flag bad records instead of dropping them, because a dropped CDR is money nobody will ever invoice.
- Migration is usually the real project. Configuring plans is the easy part. Moving customers, open balances, historical invoices and saved payment details without a billing gap is where go-live dates are won or lost.
- Launch one brand at a time. Our Australian MVNO went live brand by brand, starting with a subscription-only internet brand. Each phase de-risked the next, and the main mobile brand with 12 mediation formats went live on a platform that was already proven.
- For prepaid, latency matters more than throughput. A balance check that takes too long is a dropped session for the subscriber. That is why AdenNet chose an on-premise OCS over a cloud one.
- The account hierarchy decides the invoice. B2B telecom customers want bills by department, by country or rolled up to the parent. If the hierarchy cannot model that, finance ends up rebuilding invoices by hand.
Questions operators ask us
How long has EarnBill been doing telecom billing?
Since 2012. The EarnBill team was the core engineering team behind Enterprise jBilling and has delivered billing for 9 telecom operators across 8 countries, rating more than 10 billion CDRs.
What kinds of telecom operators has EarnBill worked with?
MVNOs, ISPs and broadband providers, a fibre infrastructure provider, a triple-play TV, internet and phone operator, a B2B telecom VAS provider and an enterprise voice provider, in Australia, Yemen, the US, the UK, Gibraltar, Jamaica, Canada and New Zealand.
Can I speak to an existing telecom customer?
Yes. AdenNet and Effects360 are public references. Most other operators are under NDA, and we arrange reference calls once an NDA is in place. Ask us for one.
How long does a telecom billing go-live take?
A plain vanilla deployment takes about a week. A full production go-live with data migration and integrations typically takes 8 to 12 weeks, depending on the complexity of the operator's systems.
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