Products

In the telecommunications domain, products refer to all the catalog offerings that service providers sell to customers. In other words, mobile plans, broadband, data packages, roaming bundles, and VASs come under this scope. Products are designed, priced, feature-specified, and billed differently by the varying needs of the customers. 

In telecom billing, a product is a defined package of telecom services to which customers may subscribe. These products are marketed and sold by telecom operators in various forms, such as:

🟢 Mobile & Voice Plans – Including prepaid and postpaid mobile subscriptions.
🟢 Broadband & Internet Packages – Fixed-line and fiber-optic internet plans.
🟢 Data Packs and Add-Ons – Additional data bundles for mobile users.
🟢 Value-Added Services (VAS) – Premium services such as caller tunes, cloud storage, and OTT subscriptions.
🟢 Roaming Plans –Tailored packages designed for customers who are traveling abroad.
🟢 Enterprise Solutions – Telecom services for the business and corporate client segment.

Each product comes with its own pricing, usage policies, and billing rules to ensure that customers are charged correctly for any service they request. 

Telecom products come under different categories based on the type of services provided, business models for pricing, and learning about the actual consumer.

1. Mobile & Voice Call Plans

Among the most frequently offered telecom products are mobile and voice services, many of which are presented as prepaid or postpaid schemes. 

➡️ Prepaid Mobile Plans

Customers pay in advance for voice, SMS, and data usage. Once the balance is depleted, they must recharge or top up their account.

➡️ Postpaid Mobile Plans

Customers consume the service first and pay at the end of a billing cycle. They fixed monthly charges that normally come with usage limits. Overuse is charged to them at extra rates over the set plan limit. 

2. Broadband and Internet Packages

Broadband services include fiber, DSL, and wireless internet connections that cater to residential and commercial consumption.

➡️ Fixed Broadband Plans

Provide high-speed internet access with unlimited data or caps on data limit. Downloading speed ranging from 10 Mbps to 1 Gbps directly affects pricing slabs.

➡️ Mobile Data Plan

Data-only plan powered for mobile devices, tablets or portable hotspots. The operators offer various packs in daily, weekly, or monthly data allowance.

Example: A fiber plan of broadband may be said to be $50/month for unlimited data usage at 500Mbps speed

3. Add-On Products and Data Packs

With packs and add-ons, the customer gets the option of acquiring additional data or services aside from the regular acquired plan.

➡️ Daily Data Packs – Short-term, one-time-use data plans.
➡️ Monthly Add-Ons – Extra data or calling minutes that add on to an existing plan.
➡️ Unlimited Data Boosters – Packages that stream continued browsing at high speed once a limit is reached on the plan. For example, the customer has reached his/her limit on data for the month and bought an add-on of 5GB for $10.

4. Value-Added Services

Value-added services are more than just providing essential telecommunication services.

➡️ Caller Tunes & Personalized Ringtones

Customers subscribe to a service that enables them to set a personal ringtone to an incoming call. 

➡️ Cloud Storage & Backup Services

Some telecom operators provide cloud storage for storing files, photos, and videos. A customer pays according to storage capacity, for example, 100GB, for $5/month.

➡️ Streaming & OTT Subscriptions

Telecom providers enter into arrangements with platforms like Netflix, YouTube, or Spotify to provide bundled subscriptions for the use of such streaming services. A few operators include OTT services as a part of their highest-end mobile or broadband plans. for example, A mobile provider sells a plan with unlimited calls, 20GB data, and access to Amazon Prime Video for $40/month.

5. Roaming Plans & International Services

Roaming products allow customers to use their voice, SMS, and data services when travelling out of their state or country.

➡️ International Data Roaming Packs – This is a fixed data allocation listed under certain regions.
➡️ Global Calling Plans – Are those which provide a discount on international call rates.
➡️ Unlimited Roaming Bundles – Offer a fixed daily price for unlimited usage in a few selected countries. 

Example: A traveler activates the international roaming plan and pays $10 per day, which includes 500MB of data and unlimited calls.

6. Enterprise Telecom Solutions

These products are associated with catering enterprises and corporate clients having specialized needs in communication

➡️ Corporate Mobile Plans – A mobile telecom service bundled together in a single bill and available through multiple SIMs.
➡️ Dedicated Internet Access (DIA) – Business quality broadband with guaranteed speeds and uptime.
➡️ Multi-Protocol Label Switching (MPLS) – It provides corporation-class security inner, private network services.
➡️ Cloud-Based Telephony & VoIP – Tools for managing business communication via advanced call management.

Example: A Multinational company subscribing to VoIP service at $2,000 a month, with 500 employee accounts and unlimited international calling subscriptions.

A telecom billing system handles products by: 

• • •  Defining a product catalog with pricing and usage policies.
    • Tracking customer subscriptions and applying the appropriate charges based on usage.
    • Managing upgrades, downgrades, and cancellations relating to products.
    • Generating invoices based on usage type and selected plans. 
    • Applying promotional discounts and loyalty rewards.
    • Modern billing systems integrate AI-powered analytics to suggest personalized product recommendations based on customer usage patterns.