Before identifying key players in Telecom Billing understand that it is a highly complex task in telecom billing and one that requires quite a few important players together, end to end, in the billing, revenue assurance, and customer experience process.
1. Telecom Service Providers
TSPs or Telecom Service Providers are a term used to represent carriers or operators. Their telecommunication, previously referred to as service providers, involves communication at large, like voice, data, and message transmission. Thus, they prepare a bill for the customers on the basis of their usage. for example:
- Mobile Network Operators (MNOs): AT&T, Verizon, and Vodafone
- ISPs (Internet Service Providers): Comcast, Spectrum
- Fixed Line Operators: BT, Tata Communications
- Mobile Virtual Network Operators(MVNOs).
2. Billing System Vendors
Billing system vendors develop software solutions in such a manner that they will rate, invoice, and manage revenues coming to the telecom service provider. However, the software is fundamentally intended to automate and streamline the billing process.
3. Customers (End Users)
These are all the people and business organizations that help themselves with telecom-related services. All charges incurred, therefore, are dependent on the usage of the many plan options and subscriptions available in the network. Customers in this section can fit into the following:
- Prepaid Users (Pay for services in advance)
- Postpaid Users (Billed upon completion of the billing cycle)
4. Mediation Systems
The mediation systems collect raw information from network components, process the data, and convert it into a standardized format for billing. They ensure:
- Accurate usage tracking.
- Fraud detection.
- Data reconciliation.
5. Rating & Charging Systems
The tariffs, discounts, and promotions would be accepted first by these systems, which would determine the service cost for an end user. They include the following:
- Real-Time Charging (Service is prepaid)
- Offline Charging (Time for postpaid billing)
6. Payment Gateways
The integration with payment gateways is used to facilitate online payments by credit cards, debit cards, and wallets to pay the bill. The following are some of the largest payment processors:
- PayPal
- Stripe
- Razorpay
7. Customer Relationship Management (CRM) Systems
On them, storing customer details, managing support tickets, and providing seamless communication between the telecom provider and the customer.
8. Regulating Authorities
The telecommunication regulators would ensure that certain pricing structures are helpful to the customers, as well as the rights of customers. Some of them include:
- FCC (USA)
- TRAI (India)
- Ofcom (UK)
9. Revenue Assurance Teams
To these teams, the processes of telecom operations under revenue assurance are continuously monitored for accurate billing, elusion of revenue leakage, and safeguarding financial integrity. All these players act to make the process of telecom billing flawless, error free, and ultimately improve consumer satisfaction.
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Below is a closer look at the leading telecom billing solutions that offer robust functionality—covering everything from real-time billing to convergent charging and subscription-based models.
➡️ Amdocs
As one of the world’s largest players, Amdocs provides complete telecom billing solutions for operators around the world. They offer a range of interoperable billing, CRM, and customer experience systems.
➡️ EarnBill
EarnBill offers a cloud-based, enterprise-grade billing and revenue management solution to telecom operators. The platform enables operators with advanced functions and flexibility to streamline their billing processes and effectively manage their revenue. Further, EarnBill provides real-time billing, recurring billing, and integration with other telecommunication systems.
➡️ Ericsson
Ericsson offers telecom billing in the form of the Ericsson Charging System which is available for prepaid postpaid billing, real-time charging, and convergent billing solutions.
➡️ Huawei
Huawei offers a one-stop telecom billing and charging management system supporting real-time and offline billing. Their offerings range from mobile, broadband, and digital services and aid operators in the management of complicated billing processes and price structures.
➡️ Netcracker
Netcracker offers telecom billing systems that allow operators to manage complex, converged services like mobile, broadband, and digital services.
➡️ Comarch Telecom Billing
Comarch provides flexible billings for telecom operators, with a strong focus on both traditional and digital billing schemes in order to address the new generation of telecom services.
➡️ Optiva
Optiva offers cloud-based, open-source rate management with capabilities engineered for telecom operators to handle their 5G, IoT, and digital offerings.
➡️ Cerillion
Cerillion offers both on-premises as well as cloud-based telecom billing solutions that are developed to address the challenges of current telecom services such as 5G, IoT, and converging billing.
➡️ Zuora
Zuora is a widely adopted solution for subscription business models and can be transformed to help telecom providers control both subscription revenue streams as well as complex pricing policies.